Frequently Asked Questions
Everything you need to know about our premium wooden puzzles
What materials are used in Victory Wooden Puzzles?
Each puzzle is precision-cut from high-quality, sustainable 5mm thick birch plywood and finished with a non-toxic, water-resistant protective coating to ensure durability and vibrant colors.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
What happens if I lose a puzzle piece?
We offer a 'Missing Piece Guarantee.' Simply contact our support team with a photo of the surrounding area, and we will ship you the replacement piece free of charge.
Do you offer gift wrapping and personalized notes?
Yes, during checkout you can select our premium wooden gift box option and include a custom printed message for the recipient.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the puzzle in its original packaging for a full refund or exchange.
Are the puzzles suitable for children?
While our puzzles are beautiful, they contain small pieces that are a choking hazard. We recommend our puzzles for adults and children aged 12 and up.